ENJOY THE NEW WEBSITE!

Return Policy

* Unopened, unused, or untested merchandise can be returned or exchanged within 14 days of the date the order was placed. Returns are subject to a 15% restocking fee and the client is responsible for the shipping cost to send back. Due to sanitation reasons, used or tested items cannot be resold, therefore we cannot take it back. If you are unsure about a color match please visit a retail store near you or email a selfie to info@jentrykelley.com before ordering. An artist will assist you in color matching and send a sample with your order to try first. If an incorrect item is sent in your order, please contact us and we will email you a mailing label to send the item(s) back.

* SALE items cannot be returned or exchanged.

* In warm months, please ship to your office or a place where someone can accept the package. If it sits on your doorstep the creamy products can melt. We do not replace items that melt during shipping or after delivery.

 

* Once the tracking number says the package was delivered we are no longer responsible for your package. If it gets stolen, we do not send a replacement package since this is out of our control. Please send to a safe place.